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SHIPPING

Please follow the directions below.
 
These instructions are for the safety of your watch and you.
 
We take in many watches for repair and without the proper information we won't be able to contact you about your watch.

• Before sending your watch please email us to let us know it is coming.

   

• Please use the contact form and fill it out as completely as possible. We will email you back and give you our shipping address and other contact information including phone number and email address.

   

  All form submission are replied to within 24 hours or less Monday - Friday with the exception of holidays. If you don't get a reply from it is because 1 of 2 things happened.

   

  (1) The email address you supplied was wrong.

  (This happens frequently, please be sure it is right.)

   

  (2) Some sort of spam or blocking filter has either filtered our email or blocked it.

   

• Please write your contact information including: your name, address, phone number and email address on a card or piece of paper. Then place it in the box with your watch.

   

  We can not contact you if we don't know who you are.

   

  Do not expect that your return address label will make it intact. Take the time to put your contact info INSIDE the box.

   

• Wrap your watch in bubble wrap and place it in a box.

   

  The post office has free priority mail boxes. Ask for the small video box it works perfectly. If they don't have it you will need to purchase one or find another box.

   

• Do not ship your watch in a padded envelope.

  Padded envelopes DO NOT protect your watch adequately. Any watch shipped to us in a padded envelope that incurs damage in shipping will cost extra to repair.

   

• Fill the box full of packing material. More bubble wrap or peanuts work fine. It's to keep your watch from being bounced around inside the box.

   

• Do not send gift boxes or the original boxes the watch came in. We can't store and keep track of them.

   

  Any of the boxes described here (GIFT, ORIGINAL WATCH BOXES...) That are sent will be thrown away or if you request that it be kept and returned there will be a $30 charge for storage and tracking while it is here. This is because that box cannot be kept with your watch while it goes through the estimate and repair process here.

   

  This is in addition to any estimate fee or repair charges. NO EXCEPTIONS.

   

• When writing out your contact info on the card or paper be sure to explain what you would like done.

   

• You do NOT have to pay in advance.

  When paying by personal check we will ship the watch back 10 days after the check is deposited in the bank. This is to be sure it clears.

   

• NO watch will be shipped without payment. We can not ship C.O.D.

   

• Registered mail is the safest way to ship anything by any shipper. Every person that touches the package has to sign for it. So a written record is always available.

   

  To ship Registered Mail, the entire package needs to be taped with paper tape. The post office will supply the tape for free. Be sure the postmaster stamps EVERY tape seam in front of you!

   

• Insure for the full replacement value.

   

• Put Delivery Confirmation on the package. That way YOU can check online to make sure it has been received. We cannot track the packages you send.

   

  We do not track packages. You are paying your shipping company for this service.

   

  Because we cannot track packages that you send to us please do not ask us to do so. Answering these kind of emails takes up our time when we could be working on watches. Thank you for your understanding in this.

   

• If you ship your watch UPS or FEDEX. Understand that while they are more than willing to take your money for insurance they will not insure jewelry. They consider watches jewelry. Read their contract and the fine print. If you have to file a claim for damage or loss, these two carriers will NOT pay the claim.

   

• Be sure to ship to the proper address below according to the shipping company you are using.

   

• Our shipping addresses:

   

  US Post Office:

   

  YWI

  PO Box 535

  Post Falls, ID 83877

   

  UPS or Fed Ex:

   

  YWI

  210 Sherman Ave.

  Suite 143

  Coeur d' Alene, ID 83814

Yellowstone Watch, Inc.

Physical: 210 Sherman Ave. | Suite 143 | Coeur d' Alene, ID | 83814 | USA

Mailing address: P.O. Box 535 | Post Falls, ID | 83877 | USA

208-292-4434

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